Standard bank homeloan unfair to family to be homeless

We have a home loan under Standard bank,my husband was the one who was paying it,because my salary is very smaller than a bond stalment.He lost his job due to civic 19 pandemic affected,a company could not afford to pay him,reduced his salary by 80% he was unable even to travel to work then he left the job.we went to Standard bank home loan to report our matter in due time,(making arrangements) First consultant said she is transferring us to the consultant that going to help us,month end the another consultant called us saying that we miss the payment and we explain same story again why?.before end of the month end may 4 or 5 consultant called us and we have to explain same story about miss payment and all of them promise us that they are going hand over our matter to the people that are going to help us interms of arrangements or extension ,after 3 months our account was handed over to debt collectors who told us that if we don't pay all the money we are owing plus interest,we will be homeless starting from this December (bank repossessed the house),my question is was it no other way to help us like clients or to reduced the stalment until we stand up with our feets or extension of 6 months maybe.and they discussed this with my husband only not me as we are married in community property,just a surprise.leaving me in a huge stress and anxiety i can't even go to work thinking of me and my kids staying in the street in December