Standard Bank HomeLoan Paid Up Title Deeds still not received

I paidup my homeloan 08/06/2021 which I also requested cancellation on the same day and they advised that it will be done after three month from the payment date. I have done followup with standard bank several time with no luck, I send email to Stansardbank executive with no respond. They where debiting my account with no failure and If I was the one who couldn't or fail to make a payment they would had already took me out of the house. I feel that standard bank they are ****** they might sell my house again to another person because they are failing to issue my title. I SUBMITED all the required documents. They are still debiting my account with Service Fee HL and there is surplus amount which I can't even access.on the homeloan account. They still have to refund my insurance debit for three months which they where debiting double but same house. I HOPE MY COMPLAIN WILL BE TAKEN SERIOPUS