KM
Khauhelo M
1 reviews | Active since Nov 2014
29 Apr 2025, 09:42
Standard bank homeloan lack of customercare
I am disappointed with the level of incompetence Standard bank homeloan have...I have advised the numerous times to debit me on my pay day 25th of every month, yet they debit my account anytime the please - sometimes it's on the 23rd or 24th or 25th depending on their moods. I have continuously pay additional bank charges cause if this. I am looking into moving my home loan to a reputable bank cause this is ridiculous. Your bank is affected my credit status as I am deemed as unreliable by other creditors.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
29 Apr 2025, 09:51Dear Khauhelo Mokhele,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you. Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you. Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Apr 2025, 09:51
Official
Dear Khauhelo Mokhele,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you. Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you. Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
KM
Khauhelo M's updateReviewer Update
29 Apr 2025, 09:57Hi,
My name is Khauhelo Mokhele and NOT "Dear Itumeleng S,"...thank you for providing my point once again.
My name is Khauhelo Mokhele and NOT "Dear Itumeleng S,"...thank you for providing my point once again.
KM
Khauhelo M's update29 Apr 2025, 09:57
Reviewer Update
Hi,
My name is Khauhelo Mokhele and NOT "Dear Itumeleng S,"...thank you for providing my point once again.
My name is Khauhelo Mokhele and NOT "Dear Itumeleng S,"...thank you for providing my point once again.
Standard Bank's replyOfficial
29 Apr 2025, 09:59Dear Khauhelo Mokhele,
Our sincere apologies for the oversight.
Kindest regards,
Standard Bank Hello Peter Team
***
Our sincere apologies for the oversight.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Apr 2025, 09:59
Official
Dear Khauhelo Mokhele,
Our sincere apologies for the oversight.
Kindest regards,
Standard Bank Hello Peter Team
***
Our sincere apologies for the oversight.
Kindest regards,
Standard Bank Hello Peter Team
***