Standard Bank Homeloan department bad service.

Standard Bank homeloans department is the worst. It's been frustrating getting one missed payment of 2022 October cleared whilst all the subsequent payment were and continue being debited. We found out about this when we wanted to apply to borrow from our existing bond.

We were advised to write an application letter for restructuring payment to mitigate the missed payment. A lady called Kanyi called my brother as he is the principal applicant in our bond. The lady could not finalize the application and when my brother asked for reference number for the call to escalate the matter, that lady told him the reference number for the call was Khanyi. And when he asked for her full names she was adamant that the reference she's given him would suffice.

We have always been asking standard bank to close the arrears as the bank continues to debit for the home loan without fail, however we are still dealing with Taz-Lyn Mohammed who also is not responding to this application. He requested to be called and when called he was not available. An email was sent but instead he requests a call. All the necessary documents were sent to Zandile, with a DCCrestructures email on August 16 20223.

This is really frustrating, especially when one is a compliant client.