Standard bank Homeloan/ credit life sessions

Item: Standard Bank
Rating: 1
Author: Bonisiwe M

Unsatisfactory service received from standard bank home loan policy sessions, submitted a cancellation request on the 26 of March 2021, they requested that I feel out a particular section on the cancellation form and ensure that my ceding policy has all the required benefits. Resubmitted all that was requested of me, did numerous follow ups with them but no1 is able to assist me to date. I’m currently forced to pay for a policy that I’m already paying for with no proper service.

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Replies (1)

Standard Bank's replyOfficial

13 May 2021, 01:21

Hello Bonisiwe

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support.

Kind regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply13 May 2021, 01:21

Official