GK
Gavin K
1 reviews | Active since Sept 2013
06 Nov 2025, 14:38
Standard Bank Homeload continues to ignore account closure requests.
I sent an email to Standard Bank on Tuesday, 24 June 2025 at 09:21, requesting that my homeloan be cancelled as it had been paid up. It is now 11 November. They initially continued to deduct installments from my current account for MONTHS after I complained, leaving me with a credit balance that I have NO access to. And the continue to deduct insurance premiums and service fees. But they do NOT respond to my emails, and just ignore me completely. I am at my wits end.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
06 Nov 2025, 14:47Good day Gavin,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Nov 2025, 14:47
Official
Good day Gavin,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
GK
Gavin K's updateReviewer Update
06 Nov 2025, 16:10I received a callback from Standard Bank less than two hours after posting on Hellopeter, stating that my issue will be escalated, This, after more than 4 months of no response from the Homeloan division. Thank you, Hellopeter, for provided an avenue for receiving a response. And thank you, Standard Bank, for monitoring and responding,
GK
Gavin K's update06 Nov 2025, 16:10
Reviewer Update
I received a callback from Standard Bank less than two hours after posting on Hellopeter, stating that my issue will be escalated, This, after more than 4 months of no response from the Homeloan division. Thank you, Hellopeter, for provided an avenue for receiving a response. And thank you, Standard Bank, for monitoring and responding,
Standard Bank's replyOfficial
06 Nov 2025, 16:50Good day Gavin,
Thank you for your feedback and for taking the time to share your experience on Hello Peter.
Thank you for your feedback and for taking the time to share your experience on Hello Peter.
We are pleased to hear that you received a prompt callback and that your matter is now being escalated.
While we regret the delay you experienced over the past few months, we appreciate your patience and are committed to ensuring the issue is resolved as quickly as possible.
Kind regards
Standard Bank Hello Peter Team
***
While we regret the delay you experienced over the past few months, we appreciate your patience and are committed to ensuring the issue is resolved as quickly as possible.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Nov 2025, 16:50
Official
Good day Gavin,
Thank you for your feedback and for taking the time to share your experience on Hello Peter.
Thank you for your feedback and for taking the time to share your experience on Hello Peter.
We are pleased to hear that you received a prompt callback and that your matter is now being escalated.
While we regret the delay you experienced over the past few months, we appreciate your patience and are committed to ensuring the issue is resolved as quickly as possible.
Kind regards
Standard Bank Hello Peter Team
***
While we regret the delay you experienced over the past few months, we appreciate your patience and are committed to ensuring the issue is resolved as quickly as possible.
Kind regards
Standard Bank Hello Peter Team
***