Standard Bank Homeload and Call Centres no service

After some e-mails and phone calls I requested a manager at the bank contacts me to resolve the long outstanding query regarding additional funding. The complaints call centre agent advise a manager by the name of Audrey Sebuelo will call me back. 48 hours later and I am still waiting. Once again call centre service at Standard Bank is non existent and does not work. Why doe I have to wait 6 weeks to apply for a additional loan and more than 3 weeks for them just to respond to an e-mail. Every time you phone or get put through to another person you have to go through security questions that I fail 90% of the time. As if I don't know my own info. Hours are spent on the phone for them to always say we will get back to you to never phone you back.