Standard Bank Home Owners Insurance - Pathetic service!!!

I have home owners insurance with standard bank and had reported a fault on 3 of my geysers and also my electrical fence, my intercom and my main concern - a roof that started leaking in December - I reported the above immediately and was also promised that an assessor will come and do the assessment as I have a very expensive Steinway & Sons Piano worth well over R2.5milj standing in this room which is called the music and art room! Despite all my efforts - nobody has even tried making contact with me and should I suffer any loss due to the negligence of Standard Bank I will hold them accountable for this! Please contact me urgently on ********** 175. I am very disappointing!!! It is also not the first time that I struggle with Standard Bank Home Owners Insurance! I am considering contacting the ombudsman regarding this situation! Unacceptable!