Standard Bank Home Owners Insurance Is the WORST OF THE WORST

I have submitted a claim for a wall that has fallen on 14 August 2020. Up to date I have phoned numerous times and only been able to get through twice. I have spoken to Thombie and Dineo and to date have not had any response. This is the worst service I have ever received.

After complaining to Neville Segeel I had someone contacted be but still. NO LUCK.

As of today I am still waiting for this complaint to be resolved. I received a call to tell me that someone will be in contact to come and fix our wall on Friday 13 November 2020 at 9 am. (This is now 4 months after my original claim). I was still waiting at 2 pm and phoned to try and find the issue. They were stuck at the supplier and wanted to come on Saturday which was not possible. Arrangements were made for them to come and install the new wall on Monday 16th November 2020 at 9 am. It is now 2.30 pm and still no joy. Arrangements have to be made and all appointments cancelled and moved to accommodate these installers. I phoned the gentleman who told me on Friday that they had problems at the supplier but all is sorted and now told me the same story again. As I requested his name and Company name the phone was dropped in my ear.

In my life I have never experienced such bad service. I am today including a complaint to the consumer complaints department. Standard Bank Home Owners Insurance is the worst of the worst and I am not stopping at the consumer complaints as I will take this issue further.

I want this issue resolved asap and I expect the whole wall to be inspected and fixed as a matter of urgency by a company of my choice and not an unreliable company that Standard Bank can obviously not control. This is unacceptable and unprofessional.