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sershreeyegi S

1 reviews | Active since Jun 2016

07 Jun 2016, 08:07

Standard Bank Home Owners Insurance

<p>My bathroom pipes are currently leaking inside the wall, the water is collecting into the wall and has caused tremendous damage to the room wall behind the bathroom, the passage wall is starting to sink and crack at the top. Walls have bubbled up, Fungus as even started growing in skirting due to the dampness.</p> <p> I put a claim through to standard on the 16 May 2016. About 6 plumbers were sent to evaluate the damages, After numerous telephone calls to standard bank I was told yesterday 6 of June2016, that the claim was rejected on the grounds that they don’t cover outlet pipes. I had to contact standard bank, no consultant contacted me to let me know the claim was rejected.</p> <p>I am not just writing this to complain about the terrible service received from standard bank. I am currently paying R917.54 per month for standard bank homeowners insurance, for peace of mind that in these instances my home is covered should something go wrong. But it seems that standard doesn’t really cover you at all, in times like these. You are just another number on their list.</p> <p> </p> <p>I have attached pictures of damages.</p>

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Replies (2)
Standard Bank
Standard Bank's reply07 Jun 2016, 11:40
Official

Good day Sershree Yegi

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply07 Jun 2016, 14:22
Official

Good day Sershree Yegi

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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