Standard Bank Home Loans you ****ers!

It surprises me how thoughtless certain companies can be! Today, out of the blue, I get a phone call from Standard Bank Home Loans claiming that I am behind with my home loan! Now it was the start of a beautiful long weekend which just got ruined as I was busy mowing my lawn and rushing to finish before the load shedding was due to start.

Although we had experienced some huge financial strain last year in the beginning I do stick to my agreement and see myself as a loyal Standard Bank customer. So to be accused of something that I am not guilty off so early starting with my long weekend is insane.

My 1st response to the consultant that addresses me with that "you owe us money voice" was to put me through to a manager as I feel it is not fair to scream and shout at the consultant as they do not get paid enough for it. So I spoke to a "Mycalene" whom identified herself as a manager.

I asked her whether I bother Standard Bank on public holidays for money and why she is phoning me on a public holiday whereby I am off and trying to enjoy my long weekend. I tried to understand where there was a payment gap in my home loan which she bluntly stated that I am a month behind... I think sometimes the default approach of the customer is always wrong is just bad for business.

I asked her when did all of this start when she took me back to last year March 2018?? Does it take Standard Bank 1 year to realize that somebody is a payment short??

I asked her how am I supposed to prove that payment was made 1 year later as it will be a cost exercise to me and that I do not receive statements anyways from Standard Bank Home Loans, so quite bluntly ***? Her response to me was that she does not know as Standard Bank is closed on public holidays... Holy ****! Yet you phone me??

My day-off ruined I decided to recon my account with Standard Bank March 2018 to March 2019; Total payments due to Standard Bank incl March 2019 just over R114K Total payments made to Standard Bank excl March 2019 at almost a R117K excl the March payment which I am making Sat.

***??