Standard Bank Home Loans – Worst Service Ever

I’ve been a loyal Standard Bank client for years, but my recent experience with their home loans department has been a nightmare. I wanted to apply for a bond extension, which means giving them more business, but the entire process has been nothing short of frustrating.

1. Website Issues: I followed all the steps on the website to apply online, but the system failed repeatedly. It wouldn’t move to the next stage, and the OTP never worked.

2. Call Centre Chaos: After the website failed, I called the number provided. I was transferred seven times between departments, explaining my situation repeatedly, only to be sent to the wrong people over and over.

* When I finally reached the Home Loan Sales department, they informed me that because my bond has 20 months left, I’d need to extend the term to a minimum of six years. I agreed and asked to be transferred to the right department.

* What followed was more back-and-forth, multiple transfers, and eventually being put on hold for 10 minutes—only for the call to be cut off.

Key Issues: * Standard Bank's website process is broken and hasn’t been tested properly. * Their call centre system is chaotic, with no accountability or coordination. * It feels like Standard Bank doesn’t value long-term customers.

Banks like Standard Bank need to catch up to digital-first competitors who have streamlined systems and actually care about customer experience. This was NOT service—it was a waste of time and energy. If this is how loyal customers are treated, it’s no surprise people are moving to new, innovative banks.