EO
Erich O
1 reviews | Active since Aug 2015
04 Oct 2024, 09:39
Standard bank home loans - what a disaster!
We paid off our home loan in full in May 2024. Believe it or not, we are still struggling (October 2024) to finalise the home loan and get our deed due to the absolute incompetence of Standard Bank. After chasing these guys around for weeks now with multiple phone calls and frustrations, the latest hilarious story we got from them is that the amount we paid way back when has been flagged as "*****ulent" because "it was never claimed". What!?! This after we physically went into a branch and made the final payment right there with the help of two consultants, who assured us everything was now taken care of. Home affairs is more clued up than these clowns...
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Replies (4)0
Replies (4)
Standard Bank's replyOfficial
04 Oct 2024, 10:08Good day Erich.
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Oct 2024, 10:08
Official
Good day Erich.
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
EO
Erich O's updateReviewer Update
04 Oct 2024, 16:17I don't need a copy-and-paste response. I need someone to sort this mess out.
EO
Erich O's update04 Oct 2024, 16:17
Reviewer Update
I don't need a copy-and-paste response. I need someone to sort this mess out.
Standard Bank's replyOfficial
04 Oct 2024, 16:34Dear Erich
Our team has received your complaint and will be investigating.
We will provide feedback as soon as same is received.
Kindest regards
Standard Bank Hello Peter Team
***
Our team has received your complaint and will be investigating.
We will provide feedback as soon as same is received.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Oct 2024, 16:34
Official
Dear Erich
Our team has received your complaint and will be investigating.
We will provide feedback as soon as same is received.
Kindest regards
Standard Bank Hello Peter Team
***
Our team has received your complaint and will be investigating.
We will provide feedback as soon as same is received.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
07 Oct 2024, 15:48Good day Erich
We hope you are well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
We hope you are well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
Standard Bank's reply07 Oct 2024, 15:48
Official
Good day Erich
We hope you are well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
We hope you are well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team