BM
Bevan M
1 reviews | Active since Dec 2011
18 Dec 2019, 13:52
Standard Bank Home Loans Sales - poor service
I've been trying to get a response from Standard Bank Home Loans regarding my re-advance application for weeks and no-one ever calls. Their customer service channel, which only operates via email, keeps promising me a call from a sales "specialist" within 24 hours, after they themselves take 24 hours to respond with copy and paste replies. The "specialist" however, never calls. I got through once by dialling myself several times, the "specialist" had no clue what to do, he put me on hold, the call cut and never called back. If Standard Bank Home Loans get this post, can they please call me back in 2019 still? I re-submitted my information, still no response; surely its an easy sale?
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Replies (3)
Standard Bank's replyOfficial
19 Dec 2019, 03:43Hello Bevan,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply19 Dec 2019, 03:43
Official
Hello Bevan,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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*** (fax)
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BM
Bevan M's updateReviewer Update
19 Dec 2019, 10:44Thank you for apologizing, can I get a ETA on the "addressed as a matter of urgency" part please? Your normal response is 24 hours as per your email-only home loan customer service centre, so I expect "urgency" to be less than that?
BM
Bevan M's update19 Dec 2019, 10:44
Reviewer Update
Thank you for apologizing, can I get a ETA on the "addressed as a matter of urgency" part please? Your normal response is 24 hours as per your email-only home loan customer service centre, so I expect "urgency" to be less than that?
Standard Bank's replyOfficial
30 Dec 2019, 10:48Dear Bevan
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply30 Dec 2019, 10:48
Official
Dear Bevan
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***