RG
Roy G

1 reviews | Active since Aug 2016

10 Sept 2016, 11:33

STANDARD BANK HOME LOANS RIP-OFF

<p>Have a letter from Standard dated 17 March 2016 setting out new interest rates and monthly bond repayments on a tier structured bond. They are not applying the bond repayments per their letter and when queried will not explain why not.</p> <p>An idiot by the name of Sicelo Khoza rep**** that the matter is closed as far as they are concerned and suggested that I get an actuary to motivate why they should adhere to the terms of their letter!! Can you believe it ?</p> <p> </p> <p>Another negative response from Pearly James, Manager Executive Escalated Complaints Office of Chief Excutive (that's the title I kid you not!) not able to explain discrepancy.</p> <p> </p> <p>In desperation I am now going to the Ombudsman.</p> <p> </p>

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Replies (3)
Standard Bank
Standard Bank's reply12 Sept 2016, 13:10
Official

Good day Roy Gibson

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply15 Sept 2016, 16:15
Official

With reference to the above complaint, I confirm that feedback has been given to you via email.

Kind regards

Pearly James
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply15 Sept 2016, 16:15
Official

With reference to the above complaint, I confirm that feedback has been given to you via email.

Kind regards

Pearly James
Complaint Resolution Centre
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