Standard bank home loans poor service

I recently app**** online for a home. loan The system gave me an auto generated refence number indicating that a consultant will call me for a follow up. Nothing happened. I then called Standard bank myself and was assisted by a sales consultant, who then requested FICA documents, which I emailed to hm. Ever since then absolutely nothing happened no feedback whatsoever. I made follow up emails but to no avail. I called, but kept getting told that the application has not been finalised. Yet no one comes back to me. It's been over a week.

Poor service from Standard bank