CS
Chris S
1 reviews | Active since Jun 2016
21 Jan 2021, 16:01
Standard bank home loans pathetic service
Standard bank bonds division: For 2 months I can not get a positive response from the bank. Been in contact with an executive complaints person who provided contact details and that is where it stops. I keep sending e-mails, phoning on all numbers provided and no answer. Leave messages and still, no response. Send a mail to enquiries, received a reply SB will contact me soon, 10 days ago, no response. Going to the physical head office, security refuse access as you do not have an contact person name or an appointment.
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Replies (2)
Standard Bank's replyOfficial
21 Jan 2021, 16:42Dear Chris Schutte
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply21 Jan 2021, 16:42
Official
Dear Chris Schutte
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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CS
Chris S's updateReviewer Update
25 Jan 2021, 11:40"Providing the best possible service" is the response I received. As of this morning 25 Jan 2021 I had no response from standard bank and after phoning again, nobody answers the call. "Excellent service"
CS
Chris S's update25 Jan 2021, 11:40
Reviewer Update
"Providing the best possible service" is the response I received. As of this morning 25 Jan 2021 I had no response from standard bank and after phoning again, nobody answers the call. "Excellent service"