Standard bank home loans of no assistance at all

Item: Standard Bank
Rating: 1
Author: Yoni C

I called the call their home load department regarding a home loan and spoke to one guy who then emailed me for expenses and income, soon after that guy was unreachable when I made a follow up. Called again - another emailed me same things, struggled to reach him to follow up, even called again for him- said to call back, he called 2 days later while I was in a meeting, sent him an email again to call and tried to reach him again to no avail. 1st guy was- Thuso T Mafereka 2nd guy was- Bafana B Makhubo

It is so sad that I have to go to another bank that I’m not banking with for such because of such incompetence.

Ow and guess what- when I went into standard bank branch in sandton- they have no one to assist you for home loans- you must call a number, the same number that leads you to *********** Bafanas and Thusos. How disappointing standard bank.

Helpful (0)

Replies (6)

Standard Bank's replyOfficial

11 Jul 2019, 15:58

Dear Yoni

Thank you for posting a comment.

One of our consultants will be in contact with you as soon as possible.

Regards,
Complaint Resolution Centre
***

Standard Bank's reply11 Jul 2019, 15:58

Official

Dear Yoni

Thank you for posting a comment.

One of our consultants will be in contact with you as soon as possible.

Regards,
Complaint Resolution Centre
***

Yoni C's updateReviewer Update

15 Jul 2019, 16:54

Did not receive any call from any standard bank consultant

Yoni C's update15 Jul 2019, 16:54

Reviewer Update

Did not receive any call from any standard bank consultant

Standard Bank's replyOfficial

26 Jul 2019, 10:20

Dear Yoni C

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
***

Standard Bank's reply26 Jul 2019, 10:20

Official

Yoni C's updateReviewer Update

26 Jul 2019, 10:33

The email was sent on 17th July 2019, almost a week after this post merely asking me to send proof of claims
Call was receive on the 23rd July 2019.
Incident report 11th July 2019.

That is how long it takes standard bank to attend to such.
The service continues to be poor.

Thank you for the response, a lil too late- the damage has already been done.

End.

Yoni C's update26 Jul 2019, 10:33

Reviewer Update

Yoni C's updateReviewer Update

26 Jul 2019, 10:35

Email- 6 days later
Call- 12 days later

Yoni C's update26 Jul 2019, 10:35

Reviewer Update

Email- 6 days later
Call- 12 days later

Yoni C's updateReviewer Update

26 Jul 2019, 10:35

Email- six days later
Call- twelve days later

Yoni C's update26 Jul 2019, 10:35

Reviewer Update

Email- six days later
Call- twelve days later