NM
Nick M
1 reviews | Active since Feb 2022
05 Dec 2025, 14:49
Standard Bank Home loans not complying with request
Home loans department call center is completely ***********. I've called 3 times to ask them to simply change the debit order date of my home loan because I'm chanhing jobs, and my salary will be paid on a different date. I've had 3 different stories telling me to call back at a different date in order to make the change. This should be a simple thing to schedule the change after I make payment.
Helpful (0)
Replies (2)0
Replies (2)Standard Bank's replyOfficial
05 Dec 2025, 14:54Dear Nick,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Dec 2025, 14:54
Official
Dear Nick,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
10 Dec 2025, 10:39Dear Nick
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could advise on this matter
Kindly let us know should need any further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could advise on this matter
Kindly let us know should need any further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Dec 2025, 10:39
Official
Dear Nick
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could advise on this matter
Kindly let us know should need any further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could advise on this matter
Kindly let us know should need any further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
