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Bernard B

1 reviews | Active since Jun 2015

13 Nov 2023, 13:01

Standard Bank home loans no service

Standard Bank home loans department leaves much to be desired. Had to make three calls and request them to call me back without any success.

0
Replies (5)
Standard Bank
Standard Bank's reply13 Nov 2023, 13:12
Official
Dear Bernard,

This is not the level of service we strive for. 

We understand your frustration and are here to help.
 
One of our friendly bankers will be in touch. 

Kindest regards, 
Standard Bank Hello Peter Team 
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BB
Bernard B's update13 Nov 2023, 16:11
Reviewer Update
Thanks, your friendly but unskilful "bankers" did phone. Im non the wiser. Cubical staff that does not have the know how to assist me.
Standard Bank
Standard Bank's reply13 Nov 2023, 16:16
Official
Hi Bernard

Thank you so much for your rating and your kind words. We have sent your compliment to the relevant department so they can celebrate their win. We appreciate you taking the time to share your excellent experience with us. 
 
Kindest regards, 
Standard Bank Hello Peter Team
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BB
Bernard B's update13 Nov 2023, 16:49
Reviewer Update
It was not a compliment,good heavens... doing business with Standard Banking can be compared to doing a root canal without anesthesia. The only difference is that the procedure at the dentist is much more painless.
Standard Bank
Standard Bank's reply13 Nov 2023, 18:10
Official
Good Day 

Kindly  note that one of our agents tried to each you with a solution.

Please expect a call from us so we are able to resolve all of your concerns.

Warm Regards
Standard Bank Hello Peter Team
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