1 reviews | Active since Mar 2021
Standard bank home loans is the biggest ****!!!
Standard bank homeloans is a huge ****!! Below is the email they sent to me and my response which they decided to go quiet thereafter. Meanwhile they have deducted my hard earned money.
Their email after querring why the funds I had paid extra were not available on my Access bond. See below
Sent: Friday, August 14, 2026 10:34 To: Medupe, Khumo K <***> Subject: RE: Access bond :***
Good day Khumo
Please find attached statements.
Additional funds paid :R9 100.00
Less Initiation fee :R5 700.00
Less debit order January 2024 :R6 352.41
Less debit order October 2025 :R6 407.93
Client has to first cater for the above before any additonal funds paid in are made available.
Should the client require any additonal funds form the bond client may apply for a readvance.
My response :
To Whom It May Concern, I am writing to log an official dispute regarding an unauthorized R5,700 deduction from my advance facility and a failure by your team to properly reconcile my account statements. The Accurate Facts of the Account: The 2014 Fee: My signed 2014 agreement shows the R5,700 initiation fee was fully capitalized into my R506,037 principal debt. I have been paying this off plus interest for 12 years. Your system has recently, and ********ly, deducted R5,700 cash from my R9,100 advance facility to cover this fee a second time. September 2025: I followed a Standard Bank consultant's direct instructions to use my advance facility to cover this month, topping it up with the required cash (R2100). This transaction successfully reflects on my statement. October 2025: Your consultants claim this month is outstanding, but my official statement explicitly shows the debit order was successfully processed. January 2024: My mortgage statement shows no payment for January 2024. I am currently retrieving my historical cheque account statements to verify if a payment was made but unallocated by the bank. I will provide separate proof if an allocation error occurred.
From here they have decided to go quiet. How when my money disappeared!!!
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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The matter is being treated as a priority, and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible.
We appreciate your patience.
Kindest regards,
Standard Bank Hello Peter Team
***
The matter is being treated as a priority, and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible.
We appreciate your patience.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist. Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist. Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***