JR
Johan R
1 reviews | Active since Nov 2023
01 Oct 2024, 10:05
STANDARD BANK HOME LOANS IS ******!!!
Standard Bank homeloans is a bunch off ******. In March 2024 I asked for a 3 month payment Holiday because I was with a job for the past 6 months. They agreed for a 3 month Holiday (Thank you). Now that the Intrest rate has gone down, Standard Bank Home Loans decided to up my Intrest rate by 0.47%. That is rediculous, they up a 30 year home loan .47% for a 3 month payment Holiday. If you contact they they dont care and just say its the best they can do.
Helpful (0)
Replies (11)0
Replies (11)
Standard Bank's replyOfficial
01 Oct 2024, 10:28Good day Johan.
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply01 Oct 2024, 10:28
Official
Good day Johan.
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
JR
Johan R's updateReviewer Update
09 Oct 2024, 19:45Hi Standard Bank
You are not try hard to assit and resolve complaint. After my last review someone phoned just to say they will escalte the issue. To date no further help or communication. So sad that one spend alot of money with a bank and the get treated like this.
This is realy a disgrace. No customer service.
You are not try hard to assit and resolve complaint. After my last review someone phoned just to say they will escalte the issue. To date no further help or communication. So sad that one spend alot of money with a bank and the get treated like this.
This is realy a disgrace. No customer service.
JR
Johan R's update09 Oct 2024, 19:45
Reviewer Update
Hi Standard Bank
You are not try hard to assit and resolve complaint. After my last review someone phoned just to say they will escalte the issue. To date no further help or communication. So sad that one spend alot of money with a bank and the get treated like this.
This is realy a disgrace. No customer service.
You are not try hard to assit and resolve complaint. After my last review someone phoned just to say they will escalte the issue. To date no further help or communication. So sad that one spend alot of money with a bank and the get treated like this.
This is realy a disgrace. No customer service.
JR
Johan R's updateReviewer Update
09 Oct 2024, 19:46Hi Standard Bank
You are not try hard to assit and resolve complaint. After my last review someone phoned just to say they will escalte the issue. To date no further help or communication. So sad that one spend alot of money with a bank and the get treated like this.
This is realy a disgrace. No customer service.
You are not try hard to assit and resolve complaint. After my last review someone phoned just to say they will escalte the issue. To date no further help or communication. So sad that one spend alot of money with a bank and the get treated like this.
This is realy a disgrace. No customer service.
JR
Johan R's update09 Oct 2024, 19:46
Reviewer Update
Hi Standard Bank
You are not try hard to assit and resolve complaint. After my last review someone phoned just to say they will escalte the issue. To date no further help or communication. So sad that one spend alot of money with a bank and the get treated like this.
This is realy a disgrace. No customer service.
You are not try hard to assit and resolve complaint. After my last review someone phoned just to say they will escalte the issue. To date no further help or communication. So sad that one spend alot of money with a bank and the get treated like this.
This is realy a disgrace. No customer service.
JR
Johan R's updateReviewer Update
24 Oct 2024, 05:27DEAR STANDARD BANK
YOU TALK MORE THEN WHAT YOU HELP. TWO WEEKS SINCE YOU LAST REP**** AND STILL ABSOLUTELY NOTHING FROM YOU.
THIS IS A DISGRACE. CAN YOU REALY THINK THIS LITTLE ABOUT A SMALL CUSTOMER.
YOUR CUSTOMER SERVICE IS NOWHERE.
YOU TALK MORE THEN WHAT YOU HELP. TWO WEEKS SINCE YOU LAST REP**** AND STILL ABSOLUTELY NOTHING FROM YOU.
THIS IS A DISGRACE. CAN YOU REALY THINK THIS LITTLE ABOUT A SMALL CUSTOMER.
YOUR CUSTOMER SERVICE IS NOWHERE.
JR
Johan R's update24 Oct 2024, 05:27
Reviewer Update
DEAR STANDARD BANK
YOU TALK MORE THEN WHAT YOU HELP. TWO WEEKS SINCE YOU LAST REP**** AND STILL ABSOLUTELY NOTHING FROM YOU.
THIS IS A DISGRACE. CAN YOU REALY THINK THIS LITTLE ABOUT A SMALL CUSTOMER.
YOUR CUSTOMER SERVICE IS NOWHERE.
YOU TALK MORE THEN WHAT YOU HELP. TWO WEEKS SINCE YOU LAST REP**** AND STILL ABSOLUTELY NOTHING FROM YOU.
THIS IS A DISGRACE. CAN YOU REALY THINK THIS LITTLE ABOUT A SMALL CUSTOMER.
YOUR CUSTOMER SERVICE IS NOWHERE.
Standard Bank's replyOfficial
24 Oct 2024, 07:13Hi Johan
We apologise for the delay getting back to you. We will follow up and provide feedback.
Sorry for the inconvenience experienced.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
We apologise for the delay getting back to you. We will follow up and provide feedback.
Sorry for the inconvenience experienced.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply24 Oct 2024, 07:13
Official
Hi Johan
We apologise for the delay getting back to you. We will follow up and provide feedback.
Sorry for the inconvenience experienced.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
We apologise for the delay getting back to you. We will follow up and provide feedback.
Sorry for the inconvenience experienced.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
JR
Johan R's updateReviewer Update
30 Oct 2024, 05:28STILL NO FEEDBACK. THIS IS A REAL DISGRACE.
JR
Johan R's update30 Oct 2024, 05:28
Reviewer Update
STILL NO FEEDBACK. THIS IS A REAL DISGRACE.
Standard Bank's replyOfficial
30 Oct 2024, 07:01Good day Johan.
We appreciate you making us aware of this.
We want to make sure that your issue is taken care of right away.
You have received an email from us.
Please read over and then react appropriately.
Looking forward to hearing from you.
Kind regards
Standard Bank Hello Peter Team
***
We appreciate you making us aware of this.
We want to make sure that your issue is taken care of right away.
You have received an email from us.
Please read over and then react appropriately.
Looking forward to hearing from you.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Oct 2024, 07:01
Official
Good day Johan.
We appreciate you making us aware of this.
We want to make sure that your issue is taken care of right away.
You have received an email from us.
Please read over and then react appropriately.
Looking forward to hearing from you.
Kind regards
Standard Bank Hello Peter Team
***
We appreciate you making us aware of this.
We want to make sure that your issue is taken care of right away.
You have received an email from us.
Please read over and then react appropriately.
Looking forward to hearing from you.
Kind regards
Standard Bank Hello Peter Team
***
JR
Johan R's updateReviewer Update
30 Oct 2024, 08:24No email received yet.
JR
Johan R's update30 Oct 2024, 08:24
Reviewer Update
No email received yet.
Standard Bank's replyOfficial
30 Oct 2024, 12:28Hi Johan
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Oct 2024, 12:28
Official
Hi Johan
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
JR
Johan R's updateReviewer Update
31 Oct 2024, 16:50Still nothing. Please make sure you have my correct email adress. Johanvanrensburg2***ahoo.com
JR
Johan R's update31 Oct 2024, 16:50
Reviewer Update
Still nothing. Please make sure you have my correct email adress. Johanvanrensburg2***ahoo.com
Standard Bank's replyOfficial
31 Oct 2024, 16:56Dear Johan
Thank you for getting back to us.
We will share this information with our team.
We will be in touch.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for getting back to us.
We will share this information with our team.
We will be in touch.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply31 Oct 2024, 16:56
Official
Dear Johan
Thank you for getting back to us.
We will share this information with our team.
We will be in touch.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for getting back to us.
We will share this information with our team.
We will be in touch.
Kind Regards
Standard Bank Hello Peter Team
***