Standard Bank Home Loans - Interest rate incorrect

Good day,

We got approved for a home loan at Standard bank in February 2025.

On Friday we had an appointment to sign final bond documents and we noticed that the interest rate 0.91% higher than what i was approved for. I called Standard Bank the very same day to query this and they noted my query and said I will have an answer within 3 working days. No one called me, I then called to follow up on Tuesday, the consultant said my request is sent to the amendments department and that I should follow up on Wednesday.

On Wednesday I went to a branch to see if I could get assisted but they referred me to the call centre as they dont deal with interest rate queries in the branch. I called the call center to follow-up and was then told that if I dont receive feedback by end of the Wednesday I should call again on Thursday.

Its Thursday morning, I called again and there is still no feedback. Why is it taking so long to get an answer when your turnaround time for such queries is 48 hours.

This has been such a frustrating process and I am highly disappointed as new Standard bank client. I have called, I have sent emails, I have visited the branch Radio silence! What do I need to do just to get a response, I urgently need assistance.