Standard Bank Home Loans: Ignored Requests, Empty Promises, Zero Accountability

I am extremely disappointed with the level of service (or lack thereof) from Standard Bank’s Home Loan department.

I requested assistance to arrange an access bond facility, yet despite multiple follow-ups, no one from Standard Bank has contacted me. What makes this worse is that I was CC’d on internal emails where my request was simply forwarded between staff members (Ernestine Mnisi and Lilly Setshedi), with assurances that “one of the bankers will contact the client today.” That contact never happened.

Days later, I followed up again—still no response, no call, no email. Nothing. This behaviour confirms exactly why, years ago, I moved all my business accounts and personal banking away from Standard Bank: Poor customer service No accountability A complete lack of professionalism

Internally forwarding an email does not equal customer service. Making promises and failing to act reflects a system that simply does not care once a bond is in place.

I am now forced to escalate this publicly because private, reasonable attempts to resolve it have been ignored.

What I expect from Standard Bank: Immediate contact from a named, accountable Home Loan consultant Resolution of the access bond request without further delay A formal explanation for why repeated promises of contact were ignored

If Standard Bank wishes to market itself as a relationship bank, it should start by responding when a client asks for help.