CC
Chomba C
1 reviews | Active since Feb 2013
01 Jun 2021, 12:08
Standard Bank home loans Hung up on me!
Have been trying to sort out my Bond with Standardbank Home loan for a couple of months.
Finally managed to get the numbers (Cell number & landline) of the legal officer in charge - Sibongile Totetsi.
When she finally picked up my call on her cell phone, the issue became how I got her number - not sort out my long-standing issues. Suffice to say that she was completely arrogant and hangup on me! Hang up on me for finding her cell number, to try sort out issues with a 'client'.
Amazing the disconnect corporates have with their 'clients' - treating them like Trash! Well done Sibongile, well done!
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Replies (2)
Standard Bank's replyOfficial
01 Jun 2021, 23:30Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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*** (fax)
Standard Bank's reply01 Jun 2021, 23:30
Official
Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
*** (fax)
CC
Chomba C's updateReviewer Update
07 Jun 2021, 09:53Such irony in your response...
Still waiting for the issues to be resolved and bank is buying time awaiting for the court date... so that the I can incur huge legal cost that becomes prohibitive to keep 'pestering'.
Still waiting for the issues to be resolved and bank is buying time awaiting for the court date... so that the I can incur huge legal cost that becomes prohibitive to keep 'pestering'.
CC
Chomba C's update07 Jun 2021, 09:53
Reviewer Update
Such irony in your response...
Still waiting for the issues to be resolved and bank is buying time awaiting for the court date... so that the I can incur huge legal cost that becomes prohibitive to keep 'pestering'.
Still waiting for the issues to be resolved and bank is buying time awaiting for the court date... so that the I can incur huge legal cost that becomes prohibitive to keep 'pestering'.