Standard Bank Home Loans & Hello Peter Team – IT3(b) Certificate Still Outstanding After One Week

Dear Standard Bank Hello Peter Team and Home Loans Department,

I am disappointed with the lack of resolution regarding my request for an IT3(b) certificate for my home loan.

The complaint was initially raised on Hello Peter a week ago. The last response received from the Standard Bank Hello Peter Team was:

"Dear Customer,

Thank you for your message.

Our team will contact you on a weekday between 08:00 and 13:00, as per your request.

Thank you.

Kind regards, Standard Bank Hello Peter Team"

Unfortunately, despite this response, the request remains unresolved, and the assistance needed has not been provided.

A similar request was made to another bank, which assisted within one day. It is disappointing that Standard Bank has taken a week without resolving this matter or providing a clear solution.

As I currently live outside South Africa, visiting a branch is not an option, and remote assistance is required.

The Hello Peter Team and Home Loans Department are requested to take ownership of this matter, confirm the correct process, and arrange for the IT3(b) certificate to be issued as soon as possible.

A meaningful response and a clear resolution would be appreciated, rather than further assurances that someone will make contact.

Kind regards