Standard Bank Home Loans has no integrity.

Standard Bank Home Loans must be the worst place in the entire country when it comes to customer service. The bank has, without mine or my wife's knowledge, gone and put a default judgement against our names for a shortfall of our property we sold last year. Since the property has been sold, i have been repaying the shortfall on a monthly basis, which was agreed to by both parties - SBSA and ourselves. Now, however, on the cusp of my wife finally getting a job, the job application cannot be completed because of this default which is loaded as a "bad debt written off" at ITC. When contacting the bank, i was pushed from pillar to post, until I was eventually told that I should send a mail to the person working on my file, as there is no telephone contact for said person. Low and behold, I haven't even received and acknowledgment from said consultant, after i sent 2 e-mails requesting her to contact me urgently. What lengths must one go to, to get decent customer service, never mind the pre-agreed arrangement, from this ban****!!!!!