Standard Bank - Home Loans

I have tried over the last 3 weeks to apply for funds on my home loan account. I contacted the contact center and advised them of my requirements. The consultant sent me some forms which I responded to. I called twice to enquire on feedback and was told that a consultant would contact me. I emailed the consultant who was helping me and he never rep**** to my emails. I then contacted escalations and an agent sent me another form. I was confused about the document and sent the agent multiple emails and she did not respond to me. I non the less took the form into a standard bank branch in Phoenix Durban and nobody knew anything about the form .... I am frustrated by the lack of service delivery. I went to the branch and waited there for over an hour for assistance. I reached the consultant and they knew nothing about the form. Can somebody please help me! This is disastrous service! To add when I contacted escalations the lady mentioned she was unable to find my application number!