!!!!!!!!STANDARD BANK HOME LOANS EXTREMELY POOR CUSTOMER SERVICE !!!!!!!!!!!

On the 9th of April I have app**** for a x 3 month payment holiday on my bond due to Covid -19 and not been paid by my company I work for . Std Bank response was that it would take between 10 AND 14 days to complete I have been on numerous occasion into the K90 branch and spend hours on the phone of which the LAST CALL WAS 1HR 18MIN WITH NO SUCCESS Regardless of these attempts they still went and took of payments for my bond , end of APRIL and I still have no feedback on any of my e mails or my request leaving myself into deeper financial stress and drama. THIS IS NOT ACCEPTABLE especially when I have banked with them for more then 17 years and been super loyal to them.