Standard Bank Home Loans Division Sucks

As a staff member of the Group I am extremely disappointed with Standard Bank Home Loans division. I can only imagine what external customers are faced with.

I logged a complaint on the 11 March 2019, ref: ********** 417, in respect to the increase of my home loan monthly repayment. In February I received a letter stating that my home loan was in arrears and that my debit order amount will be changed going forward. My query was that I have standing debit order that’s goes off my account every single month from Standard Bank and fail to understand as to how I could be in arrears.

Megan Scullard initially responded to my emails and I was not happy with her response, as I failed to understand as to how I could be in arrears given the fact that I have a standing debit order, which means that my account can never be in arrears. On the 2 April, she responded to say that she has escalated the matter, however to date I have not received a response, despite me following up with her every day since.

I have even informed her that I will escalate the matter to the Head of PBB but this did not phase her and she has not responded.

On the 16 April I escalated the matter to Marissa de Koker and Johann Strydom, who are supposedly senior managers, and I still haven't received a response. I'm not surprised by this at all based on the fact that there service has been so pathetic thus far.

No one seems to care that their negligence has an impact on my pocket in the long run. Why should I be paying more for Standard Bank's mishaps...

Standard Bank has left me with no option but to place this on hellopeter. I have given them ample time to go through my query and resolve the issue but they have failed to do so.