Standard Bank Home Loans Division

Having been ****med earlier this year, we have missed 1 (yes, one) month's bond installment.

We have no idea when we can catch this up, but have kept up all the other payments since then.

I get harassed on my cell phone - that I've blocked them. They now call my work landline, after being told I cannot discuss private issues at work.

The only solution they have offered is pay it back over 3 months - which we can't do. We're stretched beyond the limits.

My beefs are that I, as a client am expected to call and hang on for easily half an hour and then get told you have the wrong division, call another number.

I'm a paying client. Why can't I be correctly transfered? One then starts the holding on process all over anyway.

Calling me 6 times a day is a total waste of bank resources (but what the hell I'm paying for it anyway, right? ); nor is it going to magically produce the money we're in arrears by.

Considering they know the circumstances and that we're paying the monthly installment plus a couple of hundred - why is it necessary - in the current economic climate beyond all our control - to harass a client to this degree and then wonder why you've become rude and uncooperative?

If I had the money I'd pay it. And then find another service provider. Standard Bank client service doesn't exist. It's disgusting - I'm desperately trying to hold on to the job I do have and they are seriously jeopardizing it.