1 reviews | Active since May 2017
Standard Bank Home Loans Disgusting Service
ear Standard Bank
I would like to express my level of dissatisfaction regarding my home loan monthly payments
I called standard bank last month requesting to change my method of payment from 30 of every month to 15 of every month , it was not done and I ended up making a manual payment. I called again two weeks ago reminding standard bank about my debit order for 15 May and they confirmed that I will be deducted on 15 May but it is still not done. I'm not sure what to do anymore as I do not have airtime to call standard bank everyday. I'm worrried that I will have a bad credit record and i will look like someone who does not pay her debts on time.
This month again I must go to the bank and make a manual payment, it is so frustrating I am not sure how I will make a payment as I'm in hospital. your service is very poor.
I really need answers, I'm not sure what to do anymore with this.
Regards
Linda
********** or ********** 865
Dear Lindokuhle Moagi
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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*** (fax)
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Dear Lindokuhle Moagi
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Lindokuhle Moagi
Thank you once again for your posting.
I refer to our email correspondence with each other and can confirm that the matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Lindokuhle Moagi
Thank you once again for your posting.
I refer to our email correspondence with each other and can confirm that the matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***