YZ
Yolanda Z

1 reviews | Active since Jun 2019

07 Jun 2019, 16:39

STANDARD BANK HOME LOANS DISASTER

I app**** home loan finance at Standard bank, and the hind was granted, we signed with the bond registration attorneys and paid all necessary fees. A week before registration, Standard bank admitted to having have made a mistake, stating there was an oversight and there are now changes and new conditions.

How was the valuation done? How was the bond granted and how were papers and unstructions issued to the bond attorneys?

Surely a financial credit provider will exercise due diligence before granting a bond?

Still in the dark regarding next steps but am taking this to the Ombudsman because I, as a consumerist, am being punished for their oversight?

Oversight?????? But you received an OTP, checked credit profile, valuated the property and granted the bond??????

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Replies (1)
Standard Bank
Standard Bank's reply09 Jun 2019, 04:15
Official
 
Dear Yolanda
 
Thank for posting a comment.
 
 We will get one of the bankers to contact you as soon as possible. 
 
 Regards,
 
 Complaint Resolution Centre
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