Standard Bank Home loans deduction without my approval

I am having the problems with Standard Bank Home Loans, they deducted money from my account without my consent. I have the bond with them and I apply for holiday relief and I send my documents since 26/04/2023 and I communicated with one of these representative from standard bank. Nomonde Zwane and Nandipha Tyuluba from Debt Care Centre, Account Management Consultant, they were not helpful. I spoke with this people fro Home loan as well and they did advise me to fill these documents Income and Expenditure their names are Whitney Valiatham, Maphanga, Doreen D, Ghasitah, Fatima F even today still waiting feedback from them, its been a month. The only thing standard bank did to me to deduct money without my consent after their consultant said going to give me feedback with seven day if the holiday relief is been approved or not. So standard bank deducted R2491.20 from my account number without informing me, they take the advantage since am doing banking with them. Every time I call them I don't get the answer I have been transfer back and forth that is unprofessional and poor customer service.

Their supervisor or manager her name is Silinda, Valencia V. When you try and get answers from this people they will tell you that their are working from home something I don't understand because does not having anything with do with my complain.