Standard Bank Home Loans customer service is the worst!

The service level at Standard Bank is beyond repulsive! I app**** for a home loan on the 11th October and no status/feedback was provided to me. I called several times to follow-up and each time was told someone is working on it. Today, 2 weeks later (and the Offer to purchase has expired too) I called again to be told that the application was declined. That is OK, but someone should have had the audacity to pick up the phone and notify me, at least send an email or an SMS. I sent countless emails to an Amon Mabunda & Nadia O'Reilly (the people I sent supporting documents to) without a response. Whether an application is successful or not it is common courtesy to notify the applicant in order to keep them updated or give them closure in the case where the application is/was unsuccessful.