LN
Lindy N
1 reviews | Active since Sept 2021
11 Dec 2023, 21:29
Standard Bank home loans Credit bureau Department
I’m writing this email / review with a heavy heart.
I’m a 63 year old woman who has a bond with Standard Bank, I went to Phoenix Plaza branch today to enquire about my balance and also to make arrangements for payment as I was sick for quite sometime and unable to go to the street ti sell as I’m a street vendor only to be told that my house was handed over to the credit bureau when calling that drop one answeres . I actually spent the whole day trying to get hold of this department to no avail , please someone call me as I cannot afford to loose my house because I will have nowhere to go .
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
12 Dec 2023, 07:04Dear Lindy,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply12 Dec 2023, 07:04
Official
Dear Lindy,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
LN
Lindy N's updateReviewer Update
18 Dec 2023, 13:37Good day Standard Bank
I am still waiting for feedback regarding the query , I was contacted buy Yolanda on Wednesday who promised to call back with feedback by Thursday to date nothing has been received, kindly prioritise this matter and provide us with feedback.
I am still waiting for feedback regarding the query , I was contacted buy Yolanda on Wednesday who promised to call back with feedback by Thursday to date nothing has been received, kindly prioritise this matter and provide us with feedback.
LN
Lindy N's update18 Dec 2023, 13:37
Reviewer Update
Good day Standard Bank
I am still waiting for feedback regarding the query , I was contacted buy Yolanda on Wednesday who promised to call back with feedback by Thursday to date nothing has been received, kindly prioritise this matter and provide us with feedback.
I am still waiting for feedback regarding the query , I was contacted buy Yolanda on Wednesday who promised to call back with feedback by Thursday to date nothing has been received, kindly prioritise this matter and provide us with feedback.