Standard Bank Home loans Complaints Resolutions Centre NO SERVICE

I have been in a battle with Standard Bank as from 30 Oct 17 when I app**** for a Substitution on my bond. After so many mistakes on the banks side and at the attorneys THEY appointed... my bond finally registered on 20 Feb 2018. On 1 March 2018 my first debitorder went off for R3300 more than what it should! I phoned the customer services and was informed my rate was 12.43% instead of 8.55% that I signed for at the attorneys. I logged a complaint and reported them to the Ombudsman on 15/03/2018 and my rate was fixed in min! Since then battling to get the interest reversed that was overcharged as from 20 Feb-15 March and all I get is promises! Yet AGAIN on 01 April interest was overcharged and again I emailed and received promises! And today 03 April a Journal debit was allso charged to my account with no reversal of all interest over charged up to date! 32 Days furter! So now I am paying interest on interest on interest!!!! Standard Bank can you do the correct calculations of interest and reverse my money back to my bond? And how long will this take you? I am so sorry that I have ever decided to stay with Standard Bank and keep my bond with them as the service is patetic to say the least!! Empty promises from staff at the complaints resolution centre! Complaint OBS ********** REF ********** 86