Standard Bank Home Loans - Client Loan Information

Good day,

I did speak to someone at Standard Bank they did get through but after we spoke I never received any feedback. I answer all calls and have no missed calls you are welcome to phone anytime. I want this sorted out soon!

Regards

30 May 2025 still NO CALL, NO EMAIL NOTHING?

For a registered credit provider not being able to provide basic calculations and account information its very concerning.............

Wow Standard Bank shocking is not even the word anymore. So, I believe I've exhausted all avenues to try and get assistance from you myself. I will now be doing this through a legal process and the legal fees will not be for my account.

I assume you guys tried calling now and nobody speaks on the call. When phoning back the automated answering machine informs me the person is not available.

And then nothing…… from the interest rate adjustment to now not even a week so just everyone is clear my home loan information has changed 3 times on my standard bank app. Just confirms something is not right but still standard bank is nowhere. Now I have to use a lawyer for something that should never be a problem seeing you are a financial institution and credit provider and a large company. My disappointment is slowly growing into extreme anger. This is breach of contract in multiple ways. Not to mention that being a borrower I actually do have rights even if Standard Bank doesn’t feel their customers do.

Your team previously phoned twice the line was bad then never phoned again I phoned back and got the answering machine!!!!!

Are you really trying to convince me or yourself that this horrible service is your best?????? Its 14h30 and still no attempt to get in contact with me.

Good day,

To recap our conversation. Your HomeLoans department cannot provide an amortization calculation on my home loan.

An amortization schedule is a chart that tracks the falling book value of a loan or an intangible asset over time. (This means all calculations and all data and rates used is provided in the amort)

I refer to Home Loan and Mortgage Disclosure Act 63 of 2000. Being provided information on MY personal home loan is fully in my rights and may not be withheld from me.

The answer that every Standard bank employee has is that my account statement provides me with all information needed. An account statement is a statement reflecting all transactions on the account but does not show how it was calculated.

I do not care what standard bank calls this what I need is a breakdown of how my premium was calculated from the start of my bond term until date. Including all interest changes. What I want to see is what the bond amount was that original calculations were made on and the adjustments that has been made. I want to see every and all adjustments on my account how funds was allocated and how Standard Bank came to my current premium as well as amount still owed on my bond.

I would love to get in touch with a person that can actually assist me themself and not have to go and ask someone every time so I do not have to communicate on Hello Peter.

I am eagerly awaiting feedback on this matter.

Best regards

12 June - 6 days later nothing……

17 June - 11 days later nothing……..