Standard Bank Home Loans charging me for double insurance

I app**** for a home loan through a bond originator. I specifically told her that the estate body corporate has a group insurance and that I will not be taking the home insurance that the bank provides.

The when the lawyers came to sign the deed of sale and bond papers and so forth, I saw that the insurance is included in the form. I then scratched it out and initialed next to it before signing.

I then struggled to get any home loan statements from the bank for years and after finally getting them to update my contact info and send the statements to me, I realized that for the past 2 years they've been deducting insurance on the credit balance, without my consent. To make it worse, not only is it 3x what I am paying to the body corporate for the cover, I am essentially double insured.

I contacted them and after a lot of pain and hassle I got through to the right department. They requested the proof of insurance, which I then obtained from the body corporate and sent to them. They then said that the papers are not correct (which is absurd as its completely valid documents). I told them to speak to the brokers directly and get whatever they need as what I gave them is exactly what they requested. I then also asked why there was insurance on there in the first place as I specifically told the bond originator that I do not want insurance as I got my own and I even went and scratched it out. They then responded that its their default to add it, but if I can get the documents to them where I scratched it out, they can make a plan. I then contacted the lawyers and got the documents to them, but got no response for weeks, even after regularly replying to our email history asking for a update.

If I do not come right here on hellopeter, I am going to the ombudsman next.