Standard Bank Home Loans Call Centre is a nightmar

My mother works and resides overseas but has a home loan with Standard. She has app**** for further funds but no one has given her feedback. She called this morning to follow up and she was on hold for 30 minutes. I called on her behalf and I was on the line for 26 minutes 18 seconds. They could be experiencing high call volumes but to hold for this long is TOTALLY UNACCEPTABLE.<br> <br> We are currently investigating moving to FNB. Standard Bank is really really terrible...