ME
Murrae-Ann Erfmann
1 reviews | Active since Sept 2011
20 Mar 2021, 21:55
Standard Bank Home Loans - brain dead
Over the past 6 months I have been unable to transfer additional funds from another bank into my bond account. This is RIDICULOUS!
WEBSITE IS NO HELP! GOING TO MOVE MY BOND TO A BANK THAT AT LEAST GIVES A DAMN ABOUT THEIR CLIENTS! COST OF MOVING WILL BE WORTH IT TO AVOID DEALING WITH IDIOTS!
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
20 Mar 2021, 22:54Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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*** (fax)
Standard Bank's reply20 Mar 2021, 22:54
Official
Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
*** (fax)
ME
Murrae-Ann Erfmann's updateReviewer Update
26 Mar 2021, 08:46Please don't waste your time with your form letters that contain BS eg
"We apologize for the inconvenience and undue frustration, this has caused.
"We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support"
All I want is the new bank account number into which I can pay additional payments to my bond on an adhoc basis. NOT ROCKET SCIENCE! If I told again to ask FNB to tell me how to load a beneficiary I will come to a branch and a "lose it".
I stopped banking with Std Bank 8 years ago because their customer service is so non-existent.
If I could give -10 rating, I would.
To all new home owners to be - don't use Std bank - they are below the lowest standard imaginable in banking
All I want is the new bank account number into which I can pay additional payments to my bond on an adhoc basis. NOT ROCKET SCIENCE! If I told again to ask FNB to tell me how to load a beneficiary I will come to a branch and a "lose it".
I stopped banking with Std Bank 8 years ago because their customer service is so non-existent.
If I could give -10 rating, I would.
To all new home owners to be - don't use Std bank - they are below the lowest standard imaginable in banking
ME
Murrae-Ann Erfmann's update26 Mar 2021, 08:46
Reviewer Update
Please don't waste your time with your form letters that contain BS eg
"We apologize for the inconvenience and undue frustration, this has caused.
"We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support"
All I want is the new bank account number into which I can pay additional payments to my bond on an adhoc basis. NOT ROCKET SCIENCE! If I told again to ask FNB to tell me how to load a beneficiary I will come to a branch and a "lose it".
I stopped banking with Std Bank 8 years ago because their customer service is so non-existent.
If I could give -10 rating, I would.
To all new home owners to be - don't use Std bank - they are below the lowest standard imaginable in banking
All I want is the new bank account number into which I can pay additional payments to my bond on an adhoc basis. NOT ROCKET SCIENCE! If I told again to ask FNB to tell me how to load a beneficiary I will come to a branch and a "lose it".
I stopped banking with Std Bank 8 years ago because their customer service is so non-existent.
If I could give -10 rating, I would.
To all new home owners to be - don't use Std bank - they are below the lowest standard imaginable in banking