MH
Mark H
1 reviews | Active since Oct 2013
09 Sept 2021, 08:01
Standard Bank Home Loans
They have made an error on there side that I am arrears with my home loan and said they will fix this. After a thew weeks when applying for an extra bond they still pick it up that I am in arrears and my installment is on a debit order. "Good day MR ***x
Thank you for providing the below details.
After going through your payment profile ,I notice an error could be from our side.
I have forwarded the same error for confirmation and will advise further on the outcome.
We sincerely apologise for any inconvenience caused ,thank you.
Bad communication and not following up.
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
09 Sept 2021, 13:07Good day Mark
Thank you for posting your comment.
We assure you that as an organisation we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Please accept our apologies for the inconvenience and undue frustration, this has caused.
Your continued support is appreciated.
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply09 Sept 2021, 13:07
Official
Good day Mark
Thank you for posting your comment.
We assure you that as an organisation we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Please accept our apologies for the inconvenience and undue frustration, this has caused.
Your continued support is appreciated.
Kind regards,
Complaint Resolution Centre
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*** (fax)
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MH
Mark H's updateReviewer Update
10 Sept 2021, 12:48If this was urgent for them, they would have phoned their client to assist and not just email you. I'm considering transferring my bod to a other bank that can really assist me when I need them.
MH
Mark H's update10 Sept 2021, 12:48
Reviewer Update
If this was urgent for them, they would have phoned their client to assist and not just email you. I'm considering transferring my bod to a other bank that can really assist me when I need them.