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mG
melissa G

1 reviews | Active since Jul 2009

30 Aug 2022, 19:52

Standard bank Home loans ARE USELESS

Again Im starting over same reference number 2 weeks later still not sorted out..I WANT TO FIX MY HOME LOAN RATE I WANT TO SEE TERMS AND CONDITIONS IN WRITING NOT MUMBLED TO ME OVER THE PHONE GUESS WHAT ALL CALLS ARE RECORDED ON MY SIDE TOO..SINCE FEB 27 2022..... Ref no *** I ANSWERED YOUR EMAIL YOU SENT ON SUNDAY ASKING QUESTIONS YOU HAVE ON YOUR COMPUTER NOW LETS SORT THIS OUT MELISSA GASCO

0
Replies (12)
Standard Bank
Standard Bank's reply31 Aug 2022, 07:37
Official
Hi Melissa

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team *** 
mG
melissa G's update31 Aug 2022, 12:50
Reviewer Update
Still waiting for a manager to call me........ still waiting for email of terms and conditions???????
Lots of promises.no action!
Come on...
Standard Bank
Standard Bank's reply31 Aug 2022, 12:57
Official
Good Afternoon Melissa

We are truly sorry for the delayed response.

We have requested our team to urgently look into this matter.

Our team will be in touch with further feedback.

Kindest regards, Standard Bank Hello Peter Team *** 

mG
melissa G's update01 Sept 2022, 10:45
Reviewer Update
Let me clarify Some one did call me last week. Promised to email terms and conditions. And try better the rate offered since I first tried fixing this rate on 27th Feb 2022 with no success.Apparently fixed rate offer cannot be emailed .. why ..is beyond me???I want to discuss why query is being ignored.I was promised last week that someone will get back to me after this call to discuss rate and get this finalized. That is why I reopened case.
Now , I still haven't been contacted after you shared Mail to "your team" maybe you can share this mail to higher management before interest rate increases yet again??????
It's shocking


Standard Bank
Standard Bank's reply01 Sept 2022, 10:51
Official
Good day Melissa

We sincerely apologize for the delay in resolving this matter.

We have flagged this matter with our team and have marked it as an urgent one.

Our team will be in touch.


Kindest regards Standard Bank Hello Peter Team *** 






mG
melissa G's update01 Sept 2022, 11:29
Reviewer Update
Just been called by standard bank.. not a manager... just to be informed of what I know already. Standard Bank can't email me the rates??? WE HAVE PASSED THAT STAGE.. I want to know the fixed rates offered which are fair considering that this case has been going on since Feb 27??? I want the terms and conditions emailed to me?? simple request??¿
This lovely man that I spoke to did not even know the interest rates offered at moment??
Please get A MANAGER to call me
A decision maker
Thank you
Standard Bank
Standard Bank's reply01 Sept 2022, 11:41
Official
Good day Melissa

We will advise the team handling your complaint of your request. 

Kindly await feedback from the team

Regards
 Standard Bank Hello Peter Team *** 
mG
melissa G's update01 Sept 2022, 14:52
Reviewer Update
I received an email with rates and terms of conditions..I have rep****. I would like confirmation of receipt.
Please no more emails stating Standard Bank tried calling me previously... MY PHONE IS NEVER OFF. ALWAYS ON ME.
NEVER SHOWN MISSED CALLS.
Please just let me know that my email has been received and will be processed accordingly.
Thanks

mG
melissa G's update01 Sept 2022, 15:48
Reviewer Update
Now I've also signed your terms and conditions documents... Just awaiting an email from Standard Bank confirming receipt???? Hopefully this won't take 6months as well...

Standard Bank
Standard Bank's reply01 Sept 2022, 18:02
Official
Hi Melissa

 We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received. 

If you need any further assistance, please don’t hesitate to reach out to us. 

Kindest regards, Standard Bank Hello Peter Team ***  

mG
melissa G's update01 Sept 2022, 22:28
Reviewer Update
It's taken 3 weeks to fix the home loan rates?? Actually 6 months.?
I was very persistent this time. I found the service BEYOND SHOCKING.... replies stating that people tried calling me and there was no answer or my mobile was off is nonsense.. MY PHONE IS NEVER OFF AND is with me 24 /7 work requires this. Also there would show missed calls...
So Standard Bank be honest... I need to trust you with my money??
So bottom line..no will not rate yo higher ..if possible score you lower.

Standard Bank
Standard Bank's reply02 Sept 2022, 08:01
Official
Hi Melissa

Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist. 

Should you need any further assistance, we’re always here to help. 

Kindest regards, Standard Bank Hello Peter Team***