TC
Theunis C

1 reviews | Active since Jul 2011

20 Jun 2017, 20:19

Standard Bank Home Loans and THEIR NGL attorneys

<p>This will be the last time we do business with Standard Bank. One happy client tells one person about their experience but an unhappy client tells many. Sellers have no control over the appointment of a cancellation attorney after a property is sold. Attorneys get appointed BY THE BANK which submits documentation to the incorrect Deeds Office. These attorneys, appointed BY THE BANK also does not hand documentation to the correspondents at the same time as the transferring attorney which caused a delay in lodgement. As we all know, the longer the Bank take in cancelling a bond the more interest they earn. Coincidence... I have asked the attorneys (NGL Attorneys - Selina Mokoena) to respond but it seems not to be any priority to them. All I get from her is "my apologies". Who will refund the interest charged to my bond because of unnessesary delays, SBSA or THEIR NGL Attorneys? SBSA is very quick to charge interest penalties for not giving exactly 3 months notice on the cancellation of a bond but consumers must be happy with delays which cost you even more! Consumers, be careful of Banks and THEIR attorneys. SBSA will never see my business again (as if they care).</p> <p> </p>

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Replies (1)
Standard Bank
Standard Bank's reply22 Jun 2017, 09:02
Official

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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