MK
Margo K
1 reviews | Active since Oct 2019
20 May 2020, 13:41
Standard Bank Home loans
I've app**** for the 3 month payment holiday for my home loan since 20 April 2020. To date the matter has not been sorted. I spoke to the consultant about a reversal and she suggested to rather apply for May - July as reversals take time. I have agreed. I've been phoning the bank since the 8th of May and all they said is mam it is been attended to you will receive confirmation. Confirmation my foot man! So the installment is going to go off and then reversed next year probably. Now tell me what must my family and I eat..... each other ????? My saving has dried up already.
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Replies (4)0
Replies (4)
Standard Bank's replyOfficial
20 May 2020, 16:02Hello Margo
Thank you for posting your comments.
Thank you for posting your comments.
Your matter has escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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Standard Bank's reply20 May 2020, 16:02
Official
Hello Margo
Thank you for posting your comments.
Thank you for posting your comments.
Your matter has escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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MK
Margo K's updateReviewer Update
20 May 2020, 17:16Good day.
Not to be blunt or anything but I've received the same response from the call center as well. I've not been given any feedback just told that if it does get debited the funds will be returned. The same thing they told me in April as well. Still waiting
Not to be blunt or anything but I've received the same response from the call center as well. I've not been given any feedback just told that if it does get debited the funds will be returned. The same thing they told me in April as well. Still waiting
MK
Margo K's update20 May 2020, 17:16
Reviewer Update
Good day.
Not to be blunt or anything but I've received the same response from the call center as well. I've not been given any feedback just told that if it does get debited the funds will be returned. The same thing they told me in April as well. Still waiting
Not to be blunt or anything but I've received the same response from the call center as well. I've not been given any feedback just told that if it does get debited the funds will be returned. The same thing they told me in April as well. Still waiting
MK
Margo K's updateReviewer Update
21 May 2020, 13:19Good day.
I contacted the call center today and they advised me that the issue has been resolved. Thank you so much. I am just waiting on the confirmation email but the lady assured me that I have been successful. Thank you once again.
I contacted the call center today and they advised me that the issue has been resolved. Thank you so much. I am just waiting on the confirmation email but the lady assured me that I have been successful. Thank you once again.
MK
Margo K's update21 May 2020, 13:19
Reviewer Update
Good day.
I contacted the call center today and they advised me that the issue has been resolved. Thank you so much. I am just waiting on the confirmation email but the lady assured me that I have been successful. Thank you once again.
I contacted the call center today and they advised me that the issue has been resolved. Thank you so much. I am just waiting on the confirmation email but the lady assured me that I have been successful. Thank you once again.
Standard Bank's replyOfficial
25 May 2020, 14:34Dear Margo
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Whitney Marope
Complaint Resolution Centre
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Standard Bank's reply25 May 2020, 14:34
Official
Dear Margo
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Whitney Marope
Complaint Resolution Centre
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