Standard bank home loans

Item: Standard Bank
Rating: 1
Author: Ruth M

2 months back when the re-rate went down, my montly home loan amount went up for two months now. i called @standard bank to ask and the consultant told me that it was a system error and will be fixed the following month which was end of November. still today it hasn't been fixed and when the repo rate went down now i called again and it seems like they only calculated it based on last months rate which was wrong. i really dont know.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

26 Nov 2024, 11:22

Hi Ruth

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the look out for a call from our team.

Kindest regards,

Standard Bank Hello Peter Team

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Standard Bank's reply26 Nov 2024, 11:22

Official

Hi Ruth

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the look out for a call from our team.

Kindest regards,

Standard Bank Hello Peter Team

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Standard Bank's replyOfficial

29 Nov 2024, 08:47

Hi Ruth

We made attempts to reach you on your mobile and sadly could not get hold of you. Please let us know when we can reach out to you at your convenience.

In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.

Kindest regards,

Standard Bank Social Media Team

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Standard Bank's reply29 Nov 2024, 08:47

Official

Hi Ruth

We made attempts to reach you on your mobile and sadly could not get hold of you. Please let us know when we can reach out to you at your convenience.

In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.

Kindest regards,

Standard Bank Social Media Team

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