Standard bank home loans

I app**** for the holiday payment over the Corvid 19 as I took a reduction in my salary Standard Bank home loans granted me this Holiday payment over May, June and July, I was very happy that they had my interest at heart, I must add, this must be a very emotional time for many as we are all in the same situation. All was well until my Bond payment went off, I called them and they acknowledged this and said that I would be refunded in ten days time, well the bond payment has gone off for June as well I only have a call center number to use which you have to wait for almost 20 minutes for someone to answer. I have made about 5 calls in the last month only to be told that this has been escalated and I will be contacted in 8hours, well this has also not happened, I have also rated them zero on the rating you get after the call but no one seems to care and if you become uptight with the consultant they simply drop your call as they know it will take another 15 to 20 min while you are put on hold simply disgusting service Don't offer holiday payments if you cannot honor it, there must be more people that are in a more worse situation and this is how you treat your customers, STANDARD BANK should be ashamed of themselves.. I will be transferring my bond to FNB no mater what happens even if I am reimbursed, the mere fact is that they don't care about their customers, we are just another number.