KH
Kapil H

1 reviews | Active since Jul 2011

17 Nov 2022, 12:56

Standard Bank Home Loans

My parents purchased a property in a CC about 20 years ago which seems to be deregistered by CIPC. My father passed away in December 2020. The Attorneys attending to the Estate have reached out to SB to get the balance and settle the bond. In order for the attorneys to wind up the Estate the CC needs to be re-instated.

The attorney spoke to Ms Kagiso Lekoana of Standard Bank who has advised us of the following:

-In order for the bond account to be settled, the remaining account holder (my mum) needs to request the outstanding balance figures; -In order for the Estate to thereafter be released from surety, the remaining account holder (my mum) needs to apply for a substituted debtor application.

Unfortunately my mum has a medical condition and is under Curatorship. I being her Curator went to the Sandton City branch with the Court Order and ID's on 14/11/22 and was assisted by Potlako Mokoena who also enrolled my biometrics and confirmed my ID. Potlako has mentioned he would need to confirm with SB's legal department regarding the Court Order. He's now come back to say the Legal department has rejected the Court Order due to some typos. Bear in mind all other institutions like Nedbank, Capitec, Old Mutual, Alexander Forbes and Liberty have accepted the Court Order and are assisting me.

All I need is a settlement balance for the Bond so the Estate doesn’t incur further interest on the outstanding amount along with bank statements/bond interest statements since inception so the CC can be re-instated.

I find it quite interesting how easy you make it to sign up for products to take our money now when the attorneys and I need to resolve issues you make it so difficult to do business with.

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Replies (1)
Standard Bank
Standard Bank's reply17 Nov 2022, 12:58
Official
Good day Kapil 

We’re saddened to hear that this has been your experience. 

We take these matters very seriously and can assure you that we will be attending to your query with urgency. 

We will be taking a closer a look and will get back to you.

Kindest regards
Standard Bank Hello Peter Team 
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