MS
Marlo S
1 reviews | Active since Aug 2011
20 Mar 2020, 10:54
Standard bank home loans
I have had a standard bank home loan since 2003 -bond has been paid up years ago. the account is still open to service the homeowners insurance. i cannot tell you how many times I have had to fica this account. When i managed to take the time off work to fica again because i recd an email to state the account was frozen, i was shocked to learn that the reason the account req fica was that someone uploading the logo of my place of employment in the adress section. What the... I certainly did not upload it ..so someone at Standard bank home loans inconvenienced me . Thank heavens i no longer have any other account with Standard bank
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Replies (3)0
Replies (3)
Standard Bank's replyOfficial
20 Mar 2020, 17:42Hello Marlene
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply20 Mar 2020, 17:42
Official
Hello Marlene
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's replyOfficial
31 Jul 2020, 10:51Dear Marlene
We have not received any information from you, therefore this matter is closed.
Kind regards
We have not received any information from you, therefore this matter is closed.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply31 Jul 2020, 10:51
Official
Dear Marlene
We have not received any information from you, therefore this matter is closed.
Kind regards
We have not received any information from you, therefore this matter is closed.
Kind regards
Complaint Resolution Centre
**********
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MS
Marlo S's updateReviewer Update
13 Jan 2022, 16:23Standard bank Home loans at it again. Case closed? it has never been resolved, it just continues year after year with new excuses. pathetic. this time telling me that the insurance debit has been bouncing from my FNB account. How is that possible if the debit was never presented to the FNB account to be reversed.
MS
Marlo S's update13 Jan 2022, 16:23
Reviewer Update
Standard bank Home loans at it again. Case closed? it has never been resolved, it just continues year after year with new excuses. pathetic. this time telling me that the insurance debit has been bouncing from my FNB account. How is that possible if the debit was never presented to the FNB account to be reversed.