DM
Dimakatso M

1 reviews | Active since Apr 2021

17 Apr 2021, 10:38

Standard bank home loans

Standard Bank finance my house since August 2019 when I move into this house. I was paying monthly installment without any problem till February 2021 when I was dismissed from my job. March I went to standard Bank and inform them about the dismissal and request payment relief as I wasn't sure when will the Provident funds be available. The consultant told me that the insurance only covers when people being retranched. February I managed to pay after receiving last salary from the employer, March I couldn't pay as Provident funds didn't pay. I send a mail to standard Bank requesting payment relief as I'm still looking for a job and waiting for Provident funds. I was called on the 15/04/2021 by standard bank, the lady asked me if I don't get a job within 3 months what's going to happen to the house, how will I be able to pay the house? I explained to her that I'm still waiting for Provident funds which may take 4-6 weeks from now, if standard Bank give me relief payment of 3 months from May 2021 till July 2021 I can still use Provident funds to pay the house. The lady said she will request assessment from her side so that they can come and assess the house, my payment relief request will determine by the assessment report, meaning standard Bank don't approve my request. For them to assess the house that means they going to repo the house, is that means I can't pay them? I've been paying them from Frist month I moved to the house and my account is not on arrears. I did not pay for March month and of which I went to Wonderpark branch and explain my situation. I received a call yesterday from the guy name himself Thabo that he will come and assess the house Monday. This all is too much, why can't I given payment relief and this process of house assessment be done if I fail to pay my account after? The employer claimed provided funds from Alexandra Forbes on the 18/02/2021 and on the 26/03/2021 I followed up with AF and I was informed that payment option was never selected by the employer however, I must complete forms that was mailed to me with bank statement and ID copy of which I did same day. I received acknowledgement mail of the documents form AF and that they are handed to funds Administrator. On the 06/04/2021 I did telephone follow up and I was told that claim in process and it will be paid. On the 14/04/2021 I received sms from AF stating that I must contact them regarding my claim of which I did the same day. I was told that the employer cancelled the claim on the 19/02/2021 and I must ask them to put a claim again. I called the employer and they said they don't have a right to cancel the claim, AF must tell why they deleted the claim form their side. New claim was loaded but still will be paid between 4-6 weeks, I asked AF to speed up the payment as I was never informed about first claim cancellation but I was told I have to wait for 6weeks. Above provided funds delayed made me not to pay my standard bank account in March, explaining this to them it's like I'm coming up with stories. I don't want to loose my house, all I need is payment relief. I went to CCMA for unfair dismissal and date was given for the 15/03/2021 of which the employer didn't attend. I app**** for arbitration of which still waiting for the next case date.

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Replies (2)
Standard Bank
Standard Bank's reply18 Apr 2021, 03:19
Official
Hello Dimakasto
 
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards 
 
Complaint Resolution Centre
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DM
Dimakatso M's update04 May 2021, 02:00
Reviewer Update
Good day,

Thank you for your response as I received email from your team on the 19/04/2021promising to review my application. I sent a follow up mail sometime last week and still haven't received any feedback. I would really appreciate your assistance on this matter.

Kind regards,
Dimakatso